Saturday, July 19, 2008


Yay! My supplies are FINALLY on their way. :D :D :D!

Turns out that besides having them on backorder, my supplier was also in the process of being transfered to a new owner, which explains why there was no one around to answer my phone calls or emails. But, it's all sorted out now, everything's hunky-dory, and in a few weeks, i get to restock the shop! THANK GOD.

This did teach me a lesson, though: Always have a backup plan. I have another supplier now who's ready and eager to step in should there be another backorder flub-up, and they carry everything i'll need for soy milk soap. Yes, vegan bars soon!

Right now, though, i've got to find my Supah Sekrit Recipe Book. It got tossed somewhere safe during the flood, and while i have most of the recipes memorized by now, there's still a few things in it i need to refer to. Tearing apart the studio commences this weekend.

Saturday, July 12, 2008

I think i've got to give up on my supplier for now.

I placed an order on May 6th [!], was advised of a back order a week later... and here we are on July 12th with no order, low stock, and most importantly - no communication. I've just sent my third email in two weeks trying to find out what's happening, and if no response, i'll be forced to do a chargeback through my credit card company. They have customer service chat, but no one ever seems to be on, and i've left a couple of voicemails to no avail.

All that being said, i think i've finally found another supplier whose items are up to snuff (one of the reasons i was clinging to this company is that they're one of the very few who meet standard without charging higher-than-retail prices) for almost exactly the same price point. Worst and worse and i have to get a refund, we should be back to up to speed again in no time. :D

And we still have plenty of stock in the teardrop samplers with the exception of Blackcurrant Tea and Tea in the Herb Garden teardrops, so all should be well there for a while yet.